Accessibility statement for STG Building Control Partnership

STG Building Control Partnership, a Local Authority Partnership of the building control departments of Canterbury City Council, Gravesham Borough Council, Medway Council and Swale Borough Council. STG is committed to making its website accessible, in accordance with the Public Sector Bodies The Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018.

This accessibility statement applies to all relevant digital content on, that falls within the remit of the above mentioned legislation and the Equality Act 2010 as appropriate.



Whilst STG strives to adhere to the accepted guidelines and standards for accessibility and usability, it is not always possible to do so in all areas of the website.


Alternative formats

We have designed our content to be as accessible as possible by providing maximum personalisation. If you still experience barriers, you can contact us by sending an email to to request alternative format documents


Using different devices

There are a number of different softwares available to help people with various difficulties to use websites. Below are just a few examples: 

NVDA: free open-source screen reader
iZoom: screen magnifier (Windows 2000 and higher only).
Online Lynx Viewer: online text browser Lynx.
JAWS screen reader: download a free trial copy of the screen reader Jaws.
Magic screen magnification: information on screen magnification software.


How to change your browser settings

By default, all text on this website is set in a relatively-sized font. This means that you can resize the text easily from within your browser. If you need to, you can also change the font, font colour and background colour. Instructions for the most common browser types are provided below:

Internet Explorer, Windows 10, Windows 8.1

Google Chrome

Mozilla Firefox



Adobe Acrobat and accessibility

This site uses Adobe Reader (previously known as Acrobat) to display PDF documents. If you have trouble using the free Adobe Acrobat Reader, Adobe also provides advice on how to configure your Reader, and a free download of the Accessible Adobe Reader.

For more information visit the Adobe website Acrobat accessibility section:


Complaints process

Once you have reported a problem with our website or asked for an alternative format, but you are not happy with our response, you can use our complaints process to register your difficulty.


Enforcement procedures

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).


Last update

This statement was last updated on 25 November 2019. We update this statement annually and will review it in November 2020.