Accessibility

STG Building Control Partnership, a Local Authority Partnership of the building control departments of Canterbury City Council, Gravesham Borough Council, Medway Council and Swale Borough Council.  The partnership is hosted by Medway Council. STG is committed to making its website accessible, in accordance with the Public Sector Bodies The Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018.

This statement applies to all relevant digital content on stgbc.org.uk, that falls within the remit of the above mentioned legislation and the Equality Act 2010 as appropriate.

This website is run by STG Building Control Partnership.  We want as many people as possible to be able to use this website.  For example, that means you should be able to:

We have also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.


How accessible this website is
We know some parts of this website are not fully accessible:

Feedback and contact information:
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

email     building@stgbc.org.uk  
call        01634 331133
online   www.stgbc.org.uk/contact

We will consider your request and get back to you in 10 days.


Report accessibility problems with this website:
We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we are not meeting accessibility requirements, contact our STG web team by:

email     building@stgbc.org.uk
call        01634 331133

 

Enforcement procedures:
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)

 

Contacting STG by phone or visiting STG in person
We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our office has an audio induction loop, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact STG www.stgbc.org.uk/contact

 

Technical information about this website’s accessibility
STG Building Control Partnership is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

 

Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

 

Non-accessible content
The content that is not accessible is outlined below:

 

Navigation and accessing information
Not applicable.

 

Interactive tools and transactions
Not applicable.
 

Content that’s not within the scope of the accessibility regulations
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they are not essential to providing our services.


Disproportionate burden 
Not applicable.

 

How we tested this website
This website is monitored monthly using SiteImprove. We use Siteimprove to flag up accessibility issues, we also do manual checks using the Government Digital Service checklist.

 

Complaints process
Once you have reported a problem with our website or asked for an alternative format, but you are not happy with our response, you can use our complaints process to register your difficulty.


Last update
This statement was last updated on 31 August 2023. We update this statement annually and will additionally review it in March 2024.