What we do, and how we do it...

At STG we pride ourselves on providing a consistently high standard of service.

Our offices are based in the historic town of Rochester (Kent) with a team who are highly capable and experienced in working with compliance systems, processes and procedures. 

Successful Prosecution of Building Regulations Contraventions
 

Coronavirus Update

We are working hard to keep under review our processes and adapt as required during the pandemic. The health and safety of our staff and customers remains our priority and our surveyors are fully equipped with relevant PPE (Personal Protective Equipment) when making site visits and are mindful of the current government guidelines.  Following Government guidelines to limit contact we introduced a risk-based approach to site inspections which will enable virtual inspections where appropriate and possible.  Our flexible working policy and the actions we have taken internally helps us to minimise the risk of the virus being spread.  This means that STG is in a good position to carry on providing our statutory function during this challenging and unpredictable time. 

The majority of our team are based at home, and should the Government introduce a complete lock-down do not leave any voicemail messages but send all enquiries to our main mailbox building@stgbc.org.uk which will be monitored during office hours.  

Thank you in advance for your patience and understanding during these unprecedented times. 

As of Monday 2 November 2020:
The following measures have been implemented to ensure as limited disruption to our customers as is possible until the Government advises us that business practices can return to normal:

• Applications for building control services should be submitted, as usual, preferably using our portal at https://www.stgbc.org.uk/services/building-control/ .   Where possible, we would ask that you pay online at the time of submission, so as not to delay the processing of your application.   

NB:     Should the Government introduce a complete lock-down then only those applications which have been submitted online, with a payment and plans (where applicable) will be able to be processed.

• Our plan checking service is continuing as normal.  We will ensure that we respond to you quickly to either issue an approval or request further information in order to be able to issue an approval.  Please ensure you have provided an email address.
• To ensure the health and wellbeing of our staff and those who they will come into contact with we are amending our approach to site work which will be risk assessed:
  • No physical site inspections will be carried out if social distancing cannot be maintained.
  • Where appropriate, we will carry out certain inspections virtually, working with trusted partners to ensure that we can obtain the necessary evidence to confirm compliance.
    • When booking these site inspections the technical administration team will be asking advising/asking the following
      • Whether the site has open access and if safe distancing can be maintained should an physical inspection be undertaken
      • Advising that the surveyor will respond with a telephone call only
      • If anyone at the site has been ill and displaying the coronavirus symptoms
• There is limited access to our offices and customers must contact administration on 01634 331133 to arrange access.

 We appreciate that this will cause an inconvenience but we must abide by the Government guidelines until they advise that normal business practices can return.

Additional Advice:

For the latest advice from the Department of Health and Social Care and Public Health England can be found at https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

Building Control

A partnership that delivers Local Authority Building Control throughout Kent for Canterbury City Council, Gravesham Borough Council, Medway Council and Swale Borough Council. 

Our surveyors have many years' experience dealing with all types of projects, to ensure compliance with the Building Regulations and associated legislation.

Our aim is to be helpful and fully transparent so that you have the confidence and reliability in the quality of the service being delivered. 

Consultancy Services

In collaboration with STG Consultancy we can deliver a full range of consultancy services including:

• SAPs
• EPCs
• DECs
• SBEMs
• Stock Condition Surveys
• Fire Risk Assessments

LABC Front Door

LABC have launched a new online tool to provide general advice and information for homeowners looking to make home improvements.  See the "News" pages for further details or to skip straight to the website, click on the link to access the homepage of this new, useful and informative resource.