What we do, and how we do it...
At STG we pride ourselves on providing a consistently high standard of service.
Our offices are based in the historic town of Rochester (Kent) with a team who are highly capable and experienced in working with compliance systems, processes and procedures.
COVID-19 (Coronavirus) Statement
As lockdown restrictions are easing STG would like to reassure all customers and clients that the Partnership will continue to take all the necessary steps to ensure that our services will continue to operate and that we deliver our services effectively, while protecting the health and well-being of our employees and their families.
We will be continuing to monitor the situation on a daily basis to further ensure that we are operationally as close to ‘business as usual’ as can reasonably be expected. This will obviously be guided by the evolving advice from the government and other official sources.
Our online application and payment services continue to operate normally, and we will continue to be fully contactable by telephone and email.
The safety of our staff is paramount. In line with government guidelines, across our Partnership, we are encouraging colleagues to minimise unnecessary travel and to conduct meetings remotely where possible. In addition, we are reinforcing the absolute need to observe recommended hygiene and close contact practises including at client site locations and enforce self-isolation where necessary.
We are continuing to maintain a reduced presence in our main office in Rochester. The majority of our administration team and surveyors will continue to operate from home in order to improve our resilience.
We will continue to attend site to carry out inspections / meetings taking the necessary extra health precautions required, but where appropriate we are making use of other verification / communication / recording methods to ensure we can continue to provide our services. Please be aware that when requesting a site visit, we will be asking additional questions in respect of the health of the people we will be in contact with, this is voluntary rather than compulsory.
Following the advice announced on Monday 19 July 2021, we are still encouraging any visitors to the office to scan the QR code or provide details. This is voluntary rather than compulsory, however, our aim is to ensure our team and customers health and wellbeing is of paramount importance.
In this fluid and uncertain situation that we all find ourselves in, we look forward to continuing working with you and trust you all remain in good health.
Additional Advice:
For the latest advice from the Department of Health and Social Care and Public Health England can be found at https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public
Building Control
A partnership that delivers Local Authority Building Control throughout Kent for Canterbury City Council, Gravesham Borough Council, Medway Council and Swale Borough Council.
Our surveyors have many years' experience dealing with all types of projects, to ensure compliance with the Building Regulations and associated legislation.
Our aim is to be helpful and fully transparent so that you have the confidence and reliability in the quality of the service being delivered.
Consultancy Services
In collaboration with STG Consultancy we can deliver a full range of consultancy services including:
- SAPs
- EPCs
- Stock Condition Surveys
- Fire Risk Assessments
Opening Hours
Our office hours are as follows:
Monday - Thursday 08:30 - 17:15
Friday 08:30 - 16:45
Weekends and Bank Holidays - Closed
Our site inspections are usually carried out during office opening hours.
Christmas and New Year - we are closed for a few days over this period please see document titled Christmas Bank Holiday and closure day information 2021.
Hybrid Working Arrangements
Please note that we operate hybrid working arrangements which comprises of remote working and office-based working. Our surveyor team are not always in the office, so should you wish to speak with a surveyor, please phone the office on 01634 331133 to make an appointment in advance. We cannot guarantee that a particular person will be in the office if you come in without pre-arranging.
LABC Front Door
LABC have launched a new online tool to provide general advice and information for homeowners looking to make home improvements. See the "News" pages for further details or to skip straight to the website, click on the link to access the homepage of this new, useful and informative resource.